1. Personal Data Controller
HotLady Oman (Seha for Care Products LLC) is the data controller. For privacy concerns, contact our DPO: support@seha.health.
2. Legal Framework
We comply with Oman’s Personal Data Protection Law (PDPL), which requires explicit consent and safeguards for personal and sensitive data.
3. Data Collection & Use
We collect data such as names, contact details, shipping addresses, and browsing behavior to process orders, improve service, send promotions (with consent), and ensure a seamless user experience.
4. Consent & Rights
You provide explicit consent when you use our website. You have the right to access, correct, delete your data, withdraw consent, and request data portability.
5. Sensitive Data
Sensitive personal data (e.g., health-related) is handled carefully. Additional approvals are required for any processing of such data as per PDPL.
6. Data Sharing
We may share your data with trusted service providers (e.g. payment processors, logistics partners) who comply with PDPL. We do not sell your data.
7. Data Security & Breach Policy
We protect your data using encryption and secure systems. In case of breach, we will notify the DPA and affected users promptly.
8. Retention
Data is stored only as long as needed for legal compliance, orders, or customer service. Once no longer required, it’s securely deleted.
9. Policy Updates
We may update this policy. Updates will be notified on the website, with the revised effective date.