{"id":13496,"date":"2025-08-26T17:55:41","date_gmt":"2025-08-26T13:55:41","guid":{"rendered":"https:\/\/hotlady-om.com\/?page_id=13496"},"modified":"2025-08-27T18:26:00","modified_gmt":"2025-08-27T14:26:00","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/hotlady-om.com\/en\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">1. <strong>Right to Return<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As per Omani law, customers may return or exchange products within 15 days from the delivery date if items are defective, not as described, or unfit for use.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. <strong>Conditions for Return<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Returns are accepted if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product is unused and sealed<\/li>\n\n\n\n<li>In original packaging with labels<\/li>\n\n\n\n<li>Not listed as non-returnable (e.g. intimate items)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. <strong>Return Process<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact our Customer Support within 15 days of receipt (via email or form).<\/li>\n\n\n\n<li>Provide order number and photos if applicable.<\/li>\n\n\n\n<li>Once your request is approved, return via courier or our local pick-up service.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">4. <strong>Return Shipping Costs<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>If product is defective or incorrect<\/strong>, we cover return shipping.<\/li>\n\n\n\n<li><strong>If returned by choice<\/strong>, customer may bear the shipping cost (unless offer states otherwise).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. <strong>Refund Processing<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once received and inspected, refunds will be issued within 5\u20137 business days using the original payment method. You\u2019ll receive confirmation once completed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. <strong>Exchanges<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you request an exchange, we\u2019ll ship the replacement once the original item is returned and approved.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. <strong>Contact Support<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For assistance, email <a>support@seha.health<\/a> or use our site\u2019s contact form.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Right to Return As per Omani law, customers may return or exchange products within 15 days from the delivery date if items are defective, not as described, or unfit for use. 2. Conditions for Return Returns are accepted if: 3. Return Process 4. Return Shipping Costs 5. Refund Processing Once received and inspected, refunds [&hellip;]<\/p>\n","protected":false},"author":39,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13496","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/hotlady-om.com\/en\/wp-json\/wp\/v2\/pages\/13496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotlady-om.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotlady-om.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotlady-om.com\/en\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/hotlady-om.com\/en\/wp-json\/wp\/v2\/comments?post=13496"}],"version-history":[{"count":3,"href":"https:\/\/hotlady-om.com\/en\/wp-json\/wp\/v2\/pages\/13496\/revisions"}],"predecessor-version":[{"id":13578,"href":"https:\/\/hotlady-om.com\/en\/wp-json\/wp\/v2\/pages\/13496\/revisions\/13578"}],"wp:attachment":[{"href":"https:\/\/hotlady-om.com\/en\/wp-json\/wp\/v2\/media?parent=13496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}